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dzined cloudService Kit

Service Kit

Service requests and RMAs, logged, assigned and tracked to resolution.

Book a walkthroughEverything it does

  • RMA workflow

    Returns authorised, received, assessed and resolved, with the product and order linked throughout.

  • Tickets with a dashboard

    Support Kit tickets with statuses, assignment, canned signatures and a dashboard of open work.

  • Everything on the customer record

    Service history sits alongside orders and quotes, so the next conversation starts informed.

Everything it does

Service Kit, feature by feature.

The admin screens, customer-facing flows, emails and documents that ship with Service Kit. Every one of these is live in the platform today, ask to see it on the walkthrough.

Service Kit

  • RMA requests and statuses
  • Product and order linkage
  • Settings for reasons, outcomes and SLAs

Support Kit

  • Ticket inbox with assignment and statuses
  • Email signatures and templates
  • Dashboard of volumes and response

Part of the platform

How it sits with the rest of your workspace.

Both kits work from the core's people, companies and products, and log interactions on the record.

Often combined with

See Service Kit on a live workspace.

Forty minutes, your questions, the real admin, and a straight answer on whether it fits how you work.

Book a walkthroughAbout dzined cloud